The Top 5 Reasons Why Your eBook Isn’t Opening — #1: You Have The Wrong eReader

This is an article series that will explain the most common reasons why ebook users have trouble opening an ebook that was purchased from an ebook retail website. Most of these issues are easily avoided by simply following your download instructions, installing the software you need, and making sure that you’re using the correct ebook format for your eReader. This post covers reason #1: You Have the Wrong eReader.

That might sound a little scarier than it actually is. I don’t want you to think that the ebook reader you bought for $200 is the wrong device. But in this scenario, the problem is that it might be the wrong eReader for the ebook format that you’ve purchased.

One of the first things you should do when get a new eReader is to learn which ebook formats it supports. This will be explained in the user manual. You can also look this up before you even purchase an eReader. It will be clearly shown on the website that sells the device. It might be displayed as “ebook formats supported” or “file types supported” or something similar.

Let’s look at a couple common examples:

Amazon Kindle: Amazon is pretty restrictive about the file types that you can use on a Kindle. Kindle ebooks that you purchase from Amazon are in the AZW file format, and those ebooks are not sold anywhere other than Amazon. If you’ve purchased an ebook on a website other than, it is likely that it will not work on the Kindle. In that case, you’ve got the wrong eReader for the ebook that you bought.

Barnes & Noble Nook: The Nook is a lot less restrictive, and you can purchase ebooks for it from many different websites. The best formats to are PDF and EPUB. There are a lot of other ebook formats out there, though. Microsoft Reader, Mobipocket Reader, and Palm eReader, just to name a few. With some rare exceptions, if you’ve bought one of those ebook formats, then you have the wrong eReader.

You can easily extrapolate this to whichever eReader you own. If you have an ebook that won’t open on it, the #1 most likely reason is that you’ve got the wrong eReader for that ebook. The only solution for this is to put that ebook onto an eReader that will support that file type. Or, of course, purchase the correct ebook format for your device in the first place.

The next article in this series will cover the second most common reason why your ebook isn’t opening: you’re using the wrong software. See all posts in this series.

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About The eBook Reader

I love reading and I love technology. eBooks are an interesting combination of the two.

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