The Top 5 Reasons Why Your eBook Isn’t Opening — #2: You’re Using The Wrong Software

This is a series of five articles that explains the most common reasons why ebooks won’t open after they’ve been downloaded from an ebook retail website. Most of these issues are easily avoided by simply following your download instructions, installing the software you need, and making sure that you’re using the correct ebook format for your eReader. This post covers reason #2: You’re Using the Wrong Software.

Please consider this extremely common scenario: A person buys an ebook. He is so excited to download his new purchase / very busy and he wants this downloaded now – after all, he bought an ebook so that he could get it now and not wait for shipping / needs to get this downloaded right away for research, that he skips right over all of the download instructions and jumps straight into downloading the ebook. Then when he has it on his computer, it won’t open. He gets an awful error message and now nothing he does will work.

One of the most frequent explanations for this is that the user is attempting to open the ebook with the wrong software. The usual culprit is an Adobe program – either Adobe Acrobat or Adobe Reader. There is nothing wrong with those programs if you’re opening a regular old PDF file, but if you’ve purchased an ebook from a retail website, it is very likely that the file is protected by DRM. When that is the case, it means that the ebook must be opened with Adobe Digital Editions. No other Adobe software will work.

Now, that is assuming that the ebook purchased was in a format covered by Adobe’s Content Server – either PDF or EPUB. This person in our scenario might have purchased an ebook in an entirely different format, such as Microsoft Reader or Mobipocket. In that case, it would be really wrong to attempt to open that file in an Adobe program.

This entire problem can be avoided by reading and following the download instructions. All websites that sell ebooks will tell you which program is required to open the ebook. The best thing to do is to install that program before you even purchase an ebook. That way you’ll be able to verify that the program can run on your computer before you spend any money.

The next article in this series is going to cover another very common reason why your ebook isn’t opening: You Didn’t Follow the Proper DRM Procedure. See all posts in this series.

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About The eBook Reader

I love reading and I love technology. eBooks are an interesting combination of the two.

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