Tag Archive | adobe digital editions

How To Solve The Error “E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER”

This post is about how to solve the error: “Error getting license. License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER”.

Reason For This Error

This error is related to Adobe’s DRM (digital rights management) for ebooks. If you’re getting this error, it means that your copy of Adobe Digital Editions has not been authorized with the correct Adobe ID.

This can happen a few different ways:

  • You originally downloaded the ebook on a different computer, and the computer you’re using now is authorized with a different Adobe ID or isn’t authorized at all.
  • You got the ebook illegally, either from a friend who emailed it to you, or through an illegal download.
  • You bought the book legally but have screwed up your authorizations through some other manner, like trying to use two different Adobe IDs.

What Is “Authorization” and “Adobe ID”?

Adobe’s DRM works by associating each ebook with your Adobe ID. The “Adobe ID” is simply a free account that you set up with Adobe. If you’ve ever used their forums or downloaded any of their software you probably already have one. You can sign up for an Adobe ID here.

If you’re going to be using ebooks that are protected with this DRM, you should first authorize Adobe Digital Editions with your Adobe ID. That will associate the ebook with your Adobe ID, and allow you to put the ebook on another computer or device later on. If you associate each computer/device with the same Adobe ID, you can then use that ebook on all of those devices.

If Adobe Digital Editions has been authorized with a different Adobe ID than the one which the ebook has been associated, then it won’t open on that computer or device.

How To Fix This Error

If you’re getting an error message that indicates that the licensing for the ebook is causing a problem, that means that you have authorized Adobe Digital Editions (or an app on your device) with the wrong Adobe ID. The only way to solve this is to authorize it with the correct Adobe ID.

How do you know what the correct Adobe ID is? Well, the best way to be certain is to only ever use one Adobe ID. That way, you won’t mix them up. If you’ve forgotten your username or password, use Adobe’s website to find them. If you’ve downloaded the ebook illegally, there is no way to know which Adobe ID is the correct one since the ebook came from some unknown person.

Once you’ve remembered which Adobe ID you’re supposed to be using, you need to de-authorize Adobe Digital Editions and then authorize with the correct Adobe ID.

How To De-Authorize Adobe Digital Editions

1. Open Adobe Digital Editions

2. On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)

3. Click the “Deauthorize” button

How to Authorize Adobe Digital Editions

1. Open Adobe Digital Editions

2. Adobe Digital Editions will behave as if you’ve just installed it, and will prompt you to enter your login information for your Adobe ID. Use the Adobe ID account information that you want to use to authorize Adobe Digital Editions.

Advertisements

How To Open .acsm Files

ACSM files (files that end with .acsm) often cause confusion for those who are unfamiliar with them. This post will tell you what you need to do to open them.

Basic Information

  • ASCM files are part of Adobe’s eBook DRM.
  • ACSM files are not supposed to be the full eBook. They are small files that manage the download of the eBook.
  • ACSM files are made to be opened with Adobe Digital Editions. This is a free program from Adobe that was created for their eBook DRM. Get it here.
  • To open an ACSM file, simply double-click it, and it should open in Adobe Digital Editions if you have that program installed.
  • Opening the ACSM file in Adobe Digital Editions will allow it to continue your eBook download. When it’s finished you’ll have a PDF or ePub file.

Advanced Information

Authorization

If you’re downloading an .acsm file, it’s probably an eBook with DRM, so you should also make sure that Adobe Digital Editions is properly authorized. I have a post that explains this process for you. Authorizing your copy of Adobe Digital Editions with an Adobe ID will allow you to use your eBook on more than one computer as well as your mobile devices that support Adobe’s DRM.

ACSM files on iOS, Android, or eReaders

Sometimes people will try to download a DRM-protected PDF or ePub directly to their iPhone/iPad/eReader/Android device. That won’t work because the .acsm file can’t be opened in any apps on those devices. The eBook must be downloaded to your computer first, through Adobe Digital Editions. There is no version of Adobe Digital Editions for iOS, Android, or eReaders. After you’ve downloaded the ebook to your computer, you can then transfer it to your device.

Convert .acsm to PDF?

Often when people are unfamiliar with .acsm files they think they should convert the file to a PDF. This is not possible, and it arises from the mistaken assumption that the .acsm file is the eBook and they’ve somehow downloaded a weird file type. If you have an .acsm file, the only thing you can do is open it with Adobe Digital Editions. That will continue the eBook download process, and once that’s finished, you’ll have your PDF/ePub file.

File Associations

It’s easy for your computer’s file associations to get messed up when you try to open a file in the wrong program. If you’ve downloaded an .acsm file and you tried to open it in, for example, Adobe Reader or Adobe Acrobat, you might have checked the little box that says “Always open files of this type in this program”. If you did that, you’ve screwed up your file associations and .acsm files will always try to open themselves in the wrong program.

To fix this, you’ll need to edit your file associations. Instructions on now to change file associations on a Mac | Instructions on now to change file associations on Windows Vista & 7

How To Open ACSM Files

There are always three ways to open a file on your computer:

1. Double-click it. It will open in the program that your computer has associated with that file type. See above if you’ve associated .acsm files with the wrong program.

2. Right-click it. Right-click the file, go to “Open With”, and choose Adobe Digital Editions.

3. Open manually from inside the program. Open Adobe Digital Editions. In the upper left area, find LIBRARY. Click the downward arrow next to Library, and click on “Open”. Find the file on your computer. It should be in a folder called My Digital Editions, which is in the main Documents folder.

Get some free ebooks!

“I can’t install Adobe Digital Editions on my device!”

I have recently noticed a new frequently asked question. This is something that’s been asked on this blog and I’ve also gotten this question from people who buy ebooks. Like the title of this post, the question goes something like: “I can’t install Adobe Digital Editions on my device!” You can replace “device” for whatever device the particular person is using, such as their iPad / iPhone / Android phone / Android tablet / eReader / Nook / Sony Reader / Kobo etc. The saddest thing about this is that these people tend to throw up their hands and give up once they discover this seemingly insurmountable problem.

So here’s the good news: You do not have to install Adobe Digital Editions on your device. It’s not made for that. You’re only supposed to use Adobe Digital Editions to download your ebooks to your computer. There is no version of Adobe Digital Editions that is intended to be installed on a device.

After you download the ebook, you can transfer it to your device. For some devices, like e-Ink eReaders, you can use Adobe Digital Editions for the transfer. When you plug the device into your computer, ADE will recognize it and you’ll get an icon in the lower-left area of the screen. Then you can drag an eBook from the ADE library to that device icon. For other devices, you don’t even need to use ADE for the transfer. For example, if you want to use the ebook on your iOS device, you should follow my Bluefire Reader instructions. And if you want to use the ebook on an Android device, you should follow my Aldiko instructions.

Help for New eReader Owners

There are lots of people who unwrapped shiny new eReaders over this past Christmas weekend. This blog is largely written for those who are new to the world of ebooks and e-reading devices, so I try to help folks out with learning the basics.

Perhaps the best place to start might be with my post of eBook Terms for Newbies. That will help you get familiar with some commonly used terms that you might not have been aware of before. Making yourself comfortable with those terms will help you when you start trying to follow instructions for downloading ebooks and using your eReader.

Last year I wrote a post titled “You got an eBook Reader as a gift. Now what?” It gives you a solid set of guidelines to use when learning how your new eReader functions. I really recommend reading that if you’re using your first eReader. The information will help you avoid many of the common problems that people run into, and it should also generally help you learn how to work with your eReader.

My “Top 5 Reasons Why Your eBook Isn’t Opening” is a good place to look when you’re having trouble. It covers hardware issues, software issues, and DRM issues.

If you need help with Adobe Digital Editions, or would just like to learn more about it before you use it, check out these posts:

Adobe Digital Editions — An overview of authorizing and using the program.
How To Authorize Your eReader for Adobe Digital Editions — Step by step instructions.
ACSM Files — What they are and how to work with them. Hint: they are not ebooks!
How To Change the Authorized Adobe ID — Learn how to switch the Adobe ID that your computer is authorized with.

If you’re using a new iPad, iPhone, or iPod Touch, and you want to read ebooks with Adobe DRM (that were not purchased through Apple’s iBooks) I recommend Bluefire Reader. My Bluefire Reader post has really detailed step-by-step instructions for how to authorize it and how to transfer your ebooks to your device through iTunes.

Likewise, if you’ve got a new Android toy (smartphone or tablet) you can take a look at my post about Aldiko, the recommended app for ebook reading on Android.

If you’ve got pretty much anything other than a new Kindle, you can download some free ebooks here. That’s a great way to test out your eReader since if you make a mistake it won’t cost you anything.

Overall, here are my most basic recommendations for using a new eReader:
1. Learn which ebook formats your device is able to read.
2. Before buying any ebooks, make sure the website you’re using can support your eReader.
3. Take a moment to read your manual and learn the basic functionality of your eReader.
4. Always follow posted instructions! Don’t skip anything.

Happy reading!

eBook Terms for Newbies

With all of the work I do on a daily basis involving ebooks and the devices that read ebooks, it can be easy to forget that there are a lot of people out there that haven’t ever used an ebook. If you’re new to ebooks you might be totally confused and overwhelmed with all of the unfamiliar terms that are used. This list will give you an introduction to what you’re most likely to run into in today’s world of ebooks. Some of these terms reference each other, so just look elsewhere in this list for the explanation of terms in italics.

eBooks

Adobe Digital Editions – This is a program developed by the company Adobe (the same company that brought you Adobe Reader and Adobe Acrobat, as well as Photoshop and Flash, etc etc). This particular program is made specifically to work with Adobe’s DRM system for ebooks. It also lets you view PDF and ePub files. You can download Adobe Digital Editions here, and read more about it on my Adobe Digital Editions post.

Adobe ID – If you’re going to buy PDF or ePub ebooks from a website, those protected by Adobe’s DRM will require that you authorize your copy of Adobe Digital Editions with an Adobe ID. This is the same Adobe ID that you use if you purchase downloadable software from Adobe. It’s best to only use one Adobe ID so that you don’t mix up multiple accounts (doing that will result in ebook licensing errors). You can create an Adobe ID here.

Aldiko – Aldiko Book Reader is an app for ebook reading on Android smartphones and tablets. Download Aldiko here, and see my post about Aldiko here. Aldiko will read ebooks with Adobe DRM, and also plain PDF and ePub files.

Android – Android is an operating system that runs on mobile devices like smartphones and tablets. See the Android Wikipedia page for more information.

App – “App” is short for application. This has become a standard word to describe small software programs that are used on smartphones and tablets. This includes ebook apps like Aldiko, Bluefire Reader and iBooks.

Authorize – Reading ebooks that are protected by DRM usually requires that you “authorize” your software with a user account. When working with Adobe’s DRM, you must authorize with your Adobe ID account. Authorization is similar to registering your software. It is the way in which the software recognizes that you are the person who purchased the ebook and legally have the right to use it. It allows you to use your ebooks on more than one computer or device.

BeBook – BeBook is a popular brand of eReader and tablet devices. BeBook models include the BeBook Neo, BeBook Club, and BeBook Live tablet.

Bluefire Reader – Bluefire Reader is an app for reading eBooks on iOS. You can download Bluefire Reader here, and read my post with instructions here. Bluefire Reader will read ebooks with Adobe DRM, and also plain PDF and ePub files.

DRM – DRM stands for Digital Rights Management. It is digital security that protects a publisher’s legal copyrights by preventing users from illegally pirating ebooks. Adobe provides DRM that is commonly used by ebook sellers.

eBook – eBook is short for electronic book. eBooks are books in digital format that can be read on your computer or mobile devices.

E-Ink – E-Ink is short for electronic ink. It is the technology used in many eReader devices. These devices use matte screens (non-glossy) that are engineered to display words as if it was ink printed on paper.

ePub – ePub is the current open ebook format that is standardized by the International Digital Publishing Forum (IDPF). ePub files come with the .epub file extension and can be read with a variety of different ebook programs and e-reading devices. They are easy to use and create. See my post about the best free ePub readers.

eReader – eReader is short for electronic reader. It usually refers to devices that are used to read ebooks, such as the Amazon Kindle, Barnes & Noble Nook, and many others.

Format – “Format” refers to the type of ebook. The most common ebook formats nowadays are PDF, ePub, and Kindle. Different eReaders can use different formats, but most can use PDF and ePub. The Kindle can generally only use special Kindle ebooks with the .azw extension. Format also can be used to describe books in print, such as “paper back” or “hard back”. It’s also the same way different music media are described, such as the familiar “CD” or “mp3”. All of these terms describe different formats.

iBooks – iBooks is the native eBook reading app on iOS devices. You can purchase eBooks for iBooks through iTunes.

iOS – iOS is the name of the operating system that runs on mobile Apple devices: the iPad, iPhone, and iPod Touch.

Kindle – The Kindle is the eReader developed and sold by Amazon. It is the most popular eReader available today, mostly due to Amazon’s excellent marketing of the device, and the ease of purchasing and downloading eBooks for it from Amazon.com.

Kobo – Kobo is the company that sells Kobo eReaders, including the original Kobo eReader, the Kobo eReader touch, and the Kobo Vox Tablet.

Nook – Nook is the name of the eReaders sold by Barnes & Noble, including the Nook 1st Edition, Nook Touch, Nook Color, and Nook Tablet.

PDF – PDF is a popular eBook format. PDF eBook files have the extension .pdf. When not protected by DRM, PDF eBooks can be read in generally any PDF-reader software. If protected by Adobe’s DRM, they must be opened with Adobe Digital Editions.

Sony Reader – Sony has released many eReaders under the Sony brand, most of which have model names that start with “PRS”.

Tablet – A tablet is a flat, slate-like electronic device. They are very similar to smartphones, often evening running the same software, just in a larger physical size. Popular tablet models include the iPad, Samsung Galaxy Tab, Kindle Fire, Motorola Xoom, and many others. These tablets make excellent eBook reading devices with their larger screens and availability of ebook apps.

How to De-Authorize Your eReader in Adobe Digital Editions

In this post I’ll be giving you step-by-step instructions on how to de-authorize your eReader in Adobe Digital Editions. You might want to do this if you want to change the Adobe ID that you have associated with your device.

In these instructions I’ll be using my BeBook Neo because that is the type of e-Ink eReader that I happen to own at the moment, but the process should work for any E-Ink style eReader device that Adobe supports for authorization. (Just like my post for authorizing your device, this doesn’t apply to Android or iOS — just eReaders.)

Note: This will only work if your device has been authorized with an Adobe ID in the past. If you never did that, these instructions simply won’t do anything.

Instructions

1. Start with your eReader turned off and disconnected from the computer. Also start with Adobe Digital Editions closed. This will help prevent any issues with ADE recognizing the device.

2. Connect your eReader to your computer with its USB cable.

3. Turn on the eReader.

4. When my BeBook Neo detects that it is plugged into the computer, it asks me if I want to connect to the computer. Tapping ‘NO’ would just allow it to charge. Tapping ‘YES’ lets you transfer files to its memory and perform other functions related to the computer, so tap YES.

5. Open Adobe Digital Editions on your computer.

6. On your keyboard, simultaneously press the Ctrl, Shift, and E buttons, and then let go. (ctrl-shift-E). This should give you this prompt:

7. Click the ‘Deauthorize’ button.

How to Authorize Your eReader for Adobe Digital Editions

In this post I’ll show you step-by-step instructions for how to authorize (or re-authorize, if you’ve previously de-authorized) your eReader for Adobe Digital Editions. This is something that is necessary to do if you’re going to be buying and reading PDF or ePub ebooks that are protected by Adobe’s DRM.

Before starting this process, you’ll need an Adobe ID. If you don’t already have one, get one here. You should also authorize your computer before you start authorizing other devices.

BIG IMPORTANT WARNING: If you already have an Adobe ID and you even slightly suspect that you might have used it for ebooks in the past, don’t create a new Adobe ID. Keep using the one you already have. If you don’t remember your login details, use the links on the sign-in page that say “Did you forget your Adobe ID?” / “Did you forget your password?”

Instructions

The device I’m using in these instructions is a BeBook Neo. These instructions should work for any similar device like a Sony Reader, Nook, Kobo, Cybook, etc. You can see a list of the devices that Adobe supports on their website here. (Update for clarification: The instructions in this post only apply to E-Ink screen style eReader devices, not Android tablets, iOS devices, or other smartphones).

1. Start with your eReader turned off and disconnected from the computer. Also start with Adobe Digital Editions closed. This will help prevent any issues with ADE recognizing the device.

2. Connect your eReader to your computer with its USB cable.

3. Turn on the eReader.

4. When my BeBook Neo detects that it is plugged into the computer, it asks me if I want to connect to the computer. Tapping ‘NO’ would just allow it to charge. Tapping ‘YES’ lets you transfer files to its memory and perform other functions related to the computer, so tap YES. Your eReader might have a similar prompt.

5. Open Adobe Digital Editions on your computer. It should automatically detect your eReader. If your eReader is not currently authorized, you’ll get a prompt like this:

Adobe Digital Editions already knew my Adobe ID from when I authorized my computer, so it just tells me to authorize with the same ID (which is usually the smartest thing to do). If your computer and device had never been authorized, then it should give you a login screen where you enter the email address that you used to create your Adobe ID and your password.

Note: See the “Don’t ask again for this device” in the bottom-left? DON’T CLICK THAT. If you do it’ll be a pain to re-authorize the device in the future if you need to.

So at this point you can either fill in your Adobe ID login information, or accept the ID it detected for you, and click ‘Authorize Device’. Upon success you’ll see this:

That’s it! Now you can transfer purchased content from your computer to your device.

%d bloggers like this: